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Author Topic: Download error  (Read 3655 times)

Offline emmtee

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Download error
« on: March 20, 2015, 04:54:45 PM »
Hi

When clients download an image they are unable to open the file in photoshop.

Photoshop gives an error message 'This document may be damaged (the file may be truncated or incomplete)'

When I preview the file, there seems to be corruption of about 8 lines of pixels at the bottom of the image

Problem is extremely urgent as members, whilst been able to download, cannot use the image in publications

I have attached a copy image for you to view the problem which I think may be an issue with download not completing properly

regards
Malcolm

Offline whazzup

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Re: Download error
« Reply #1 on: March 20, 2015, 09:38:55 PM »
Sorry for the inconvienience
a) Do you have something like original and forgery ?
b) do you use the newest version of joomla / RSG2 ?
If you are looking for the newest version of  RSGallery2 for Joomla 3 please check out https://github.com/RSGallery2

Offline whazzup

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Re: Download error
« Reply #2 on: March 20, 2015, 09:42:57 PM »
As you put it in board RSG2 3.x you may still use the old version.
So the question is more what has changed on your system
If you are looking for the newest version of  RSGallery2 for Joomla 3 please check out https://github.com/RSGallery2

Offline whazzup

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Re: Download error
« Reply #3 on: March 21, 2015, 11:03:36 PM »
If it is the version for J3.x i wonder if the PHP GDI library has changed. I far as i can determine the calls for creating shrinked or thumbnail pictures is the same as before.
There is a setting to use the original unchanged image. How is your setting ?
If you are looking for the newest version of  RSGallery2 for Joomla 3 please check out https://github.com/RSGallery2